Delivery policy

The following conditions apply to delivery of goods by Stellenview Premium Wines:

• All products ordered from the Online Shop shall be delivered by Stellenview Premium Wines or its agent. Such products may not be collected from our office or winery.
• Delivery charges are included in prices indicated on the Online Shop, unless otherwise indicated.
• We endeavour to deliver products in South Africa within 5 to 7 Business Days after receipt of full payment.
• Please ensure that there is a responsible person at your premises or venue available to sign on delivery and collection of the goods. Upon receipt of the goods, you agree to examine the goods to ascertain whether same conforms to your Online Order and to acquaint yourself with the recommended "best before" date. Should you be requested to do so, you shall sign a delivery note confirming that the goods conform to your Online Order.
• In the event that we do not have stock of your selected product, a member of our staff will contact you as soon as possible to discuss delivery of said product at a later date, alternatively to arrange for provision of an alternative product. If agreement cannot be reached on a later delivery date or alternative product, any amount already paid by you shall be reimbursed in full within 30 days, which shall be our sole liability in such regard.

Export of goods

If the export of any product is required, additional handling, shipping and packaging charges will be quoted separately. All quotes are subject to exchange rate variances from time to time.

All products exported shall be delivered DDP ("delivery duty paid"). We shall accordingly deliver the selected product at the destination nominated by you in your Online Order.

Return and refunds policy

Cancellation of orders
You are entitled to cancel your order at no cancellation fee, unless goods have already been loaded for transport at the time when we are notified of the cancellation in writing. In the event that your order is cancelled after transportation of the goods as aforesaid, then we shall be entitled to charge a reasonable cancellation fee, which fee shall take into account our reasonable transportation costs.

Return of goods
We do not accept the return of any goods for refund, unless we are obliged by law to do so. Should we be obliged by law to accept return of goods for refund as aforesaid, we shall be entitled to subtract from any refund the necessary restoration costs incurred by us to render goods fit for restocking.
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